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FAQ

  • Are they real or artificial flowers?

We only use dried or preserved (stabilised) real flowers. They are natural and long lasting. If you follow the care instruction, they will keep their beauty for years.

  • Will i get the exact same item as shown?

Each design is unique and most of them have a limited availability. Some are made to order. It means it might not be exactly the same. Little differences may be applied. We can send you the photos of your order before shipping.

  • Is it possible to do bespoke design?

For bespoke design, please feel free to contact me. I’d love to help you.

Please allow 2-3 weeks for processing and consider estimated delivery time for international orders. Due to Covid19, delivery may take abit longer.

  • Gift wrapping and packaging

All items will be packed with a tissue paper and kraft box.
Personalised note is available.

You can add a magnetic hard cover gift box to your order at checkout.

  • Estimated delivery time:

in the UK – Royal Mail 1st Class Standart: 1-2 business days
to Europian Union -Royal Mail International Standart: 3-5 business days
to United States -Royal Mail International Standart: 5 business days
to other countries -Royal Mail International Standart: up to 10 business days.

These delivery time will depend on the delivery courier. I’ll do my best to dispatch but don’t guarantee you to receive them on an exact day.

  • Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

  • Return / Refund Policy:

For flower accessories, due to hygienic reasons, return or exchange are not accepted.
But if you have any issue about your order, i’d be happy to help you.

For house decoration products, return or exchange accepted within 14 days. Buyers will be responsible for the returned items.